City Express By Marriott Chetumal | City stay in Chetumal | Book Now

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Key details

About the Hotel

Insurgentes, Km 5.025, Chetumal, Mexico

Rooms & Amenities

City Express By Marriott Chetumal offers air-conditioned rooms with flat-screen TVs, cable channels, and private bathrooms. Rooms include either a double or extra-large bed, heating, and free toiletries. Safety features include carbon monoxide detectors, smoke detectors, and window guards.

Dining & Breakfast

Guests can enjoy a complimentary breakfast buffet from Monday to Friday, served between 06:00 and 10:30. Other food options are available within a 5-minute walk. Coffee and tea are provided in a common area.

Leisure & Fitness

The hotel has an outdoor pool and a fitness center with Technogym equipment. Nearby, guests can visit Laguna Bacalar, known for its clear blue waters, ideal for swimming and snorkeling.

Location & Transport

The hotel is 3.3 km from Chetumal Airport and 5 km from Chetumal International. Nearby landmarks include Zazil Park (2 km), Kinichna Zona Arqueologica (2.5 km), and Plaza de las Americas (0.5 km). Public transport links are easily accessible.

Services & Accessibility

Free Wi-Fi is available throughout the property. The hotel features a business center, 24-hour front desk, and free luggage storage. Accessible areas include elevators, the pool entrance, and meeting spaces. Dry cleaning and laundry services are offered.

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Double Room Two Double Beds

Max:

2 persons

20 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Queen Room

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Superior Queen Room Sofa Bed

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Check Dates & Room Rates

See what's available for your travel dates

Getting around

All Transportation Options at a Glance

City Centre

Chetumal 3.6 km

Airports

Chetumal International (ctm) 4.8 km

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Free Wi-Fi

Free parking

Luggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Services

Housekeeping
Laundry
Dry cleaning

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Outdoor swimming pool

Room features

Air conditioning
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Insurgentes, Km 5.025, Chetumal, Mexico

Map view

Insurgentes, Km 5.025, Chetumal, Mexico

City landmarks

Landmark

Parque Del Queso

1.5 km

Shopping Area

Liverpool Chetumal

830 m

Landmark

Mujer Park

1.2 km

Zoo

Zoo Payo Obispo

2.2 km

Planetarium

Planetario Yook'ol Kaab

2.3 km

Landmark

Oxtankah Ruins

2.6 km

Park

Zazil Ecological Park

2.0 km

Landmark

Zazil Park

1.8 km

Landmark

Monumento al Mestizaje

2.1 km

Landmark

Kinichna Zona Arqueologica

2.6 km

Landmark

casitas Park

2.9 km

Landmark

Manati Water Park

2.9 km

Museum

Museum de la cultura maya

3.6 km

Museum

Museum of Mayan Culture

3.6 km

Museum

Museum of the City of Chetumal

3.7 km

Landmark

Palacio Municipal De Othon P. Blanco

3.4 km

Landmark

Escuela Estatal de Danza q Roo

3.7 km

Landmark

La Chetumalena

3.7 km

Landmark

Renaissance Statue

3.8 km

Square

Explanada De La Bandera

4.2 km

Landmark

Santuario del Manati

4.2 km

Landmark

Zoologico Payo Obispo

4.3 km

Landmark

Caimanes Park

4.3 km

Square

Fuente del Pescador

4.4 km

Landmark

Malecon Chetumal

4.4 km

Landmark

Aqui inicia Mexico malecon

4.4 km

Landmark

Bandshell and playground Chetumal

5.0 km

Night club

Carpe Diem

4.9 km

Nearby

Mall

Las Americas Chetumal

390 m

Mall

Plaza de las Americas

470 m

Restaurants

The Burger Custom Made

650 m

Carretera Tulum-Cancun Vidanta Riviera Maya

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Jerome

United States, September 2023

7.4/10

The hotel offers modern and comfortable rooms with a clean and efficient layout, yet the strong paint smell was a downside. The service was lacking, with staff appearing uninterested in fixing issues and displaying rude behavior. However, the location is excellent, just minutes away from a major mall. The dining experience was nice but can be improved. Overall, for the cost I booked, it was a mixed experience.

Rooms

7.0

The rooms had everything you would need with a clean and efficient layout. They are modern, comfortable, and clean, but the smell was very strong, like there was an open can of paint.

Service

5.0

The service was disappointing with staff displaying rudeness and little regard for customer concerns. They seemed unfriendly and not trained to handle issues effectively.

Location

9.0

The location is great, as it is directly behind the shopping mall, making it convenient for finding food and transportation to other places.

Dining

6.0

The dining experience was nice but could be improved a bit, with limited range and quantity. However, the home-made pastries were a highlight.

Facilities

John

United States, May 2023

6.6/10

The hotel had a strong paint smell in the rooms, which made me feel like I needed some fresh air but unfortunately, the windows couldn't be opened. The rooms seemed freshly painted with a high paint scent. They were not ready on time, and the breakfast was cold and lacked flavor.

Rooms

6.0

The rooms definitely needed some fresh air due to the strong paint smell, but they looked recently painted with a high paint scent. The breakfast was cold and lacked flavor.

Service

5.0

The front desk staff was very rude and had little regard for the prices we found online, with a nasty attitude while delivering the message. However, they were willing to go the extra mile to help change a flat tire.

Location

8.0

The location was great, just a short walk to the mall, but it needs to be more inviting and less boring. It was the best part of the stay, particularly nice for children and very convenient for travelers and shoppers alike.

Dining

5.0

The dining experience was not up to standards and the Chinese food was awful. However, the extensive menu was delicious and consistent over the two days.

Facilities

7.0

There were dry cleaning and laundry services available, which was convenient but not exceptional in terms of facilities.